Trouble logging in?

Error Messages at Login Page

1. "The email/password combination entered is not in the system."

Possible Causes:

• You may be typing in your email and/or password incorrectly; try re-entering both of them. Also, make sure your Caps Lock is off.
• You may be trying to log into the wrong Portal; make sure this drop-down is set correctly.

                   

• Your email and/or password may have been changed on your account. Contact an Administrator to have them locate your account to verify your email and/or reset your password.
• If everyone in your company is receiving this error, your company's account may have been disabled; please contact Support for assistance.

2. "Too many logins, please wait five minutes."

This happens when your account has been accessed too many times within a five-minute period. You should not receive this error under typical use. If you do receive this error, please wait a few minutes and try again; if the problem persists, please contact Support.

3. "Your account is incorrectly configured, please contact your administrator to change your email and/or password."

This typically means that your email and/or password are the same for multiple users; have an administrator change your password.