Clearing the Cache and Cookies From Your Google Chrome Browser

Regardless of what type of device you use, it is strongly recommended to run FCS on a Google Chrome Browser, because FCS has been fully optimized for that platform.  As we add data such as notes and photos to FCS, Google Chrome will leave cookies behind which may cause the FCS user to experience unusual results.  When an FCS user reports unusual results, the first thing we should always try is to clean out the cache and cookies from Chrome. This may fix some basic issues such as logging in or adding photos. In fact, a best practice is to have all FCS users clean out their browser's cache and cookies at least once a week. This article will demonstrate the necessary steps to clean out your cache and cookies in Google Chrome.

NOTE: Cleaning your Chrome browser is not a magical fix-all solution, but it will prevent and limit basic problems in FCS such as logging in or downloading photos.

Step 1

Open your Google Chrome Browser.

Step 2 

Click on the 3 vertical dots in the upper-right corner of the web page.

Step 3

A new window will pop up; click on "Settings".

   

Step 4

When you are in the settings page, scroll down and click on "Advanced".

Step 5

Scroll down again and click on "Clear browsing data (Clear history, cookies, cache, and more)".

Step 6

The "Clear browsing data" window will open.  Make sure the "Cookies and other site data" & "Cached images and files" boxes are selected, then click on "Clear Data" at the bottom of the page (highlighted in blue).

Step 7

Once your browser is clean, please LOG OUT of FCS (actually click the "log out" link, don't just close the browser tabs) and then log back in.  If problems still persist, please contact your local FCS Administrator;  if your local admin is unable to resolve the problem they will call the FCS Support Team.

Congratulations! You can now keep your Chrome browser clean.