How to clear cache and cookies from your Google Chrome Browser

Regardless of what type of device you use, it is suggested to run FCS on a Google Chrome Browser.  As we add data such as notes and photos to FCS, Google Chrome will leave cookies behind which may cause the FCS user to experience unusual results.  When an FCS user reports unusual results the first thing we should always try is to clean out the cache and cookies from the  Chrome. This may fix some basic issues such as logging in or adding photos. In fact, a best practice is to have all FCS users clean out cache and cookies at least once a week. This article will demonstrate the necessary steps to clean out your cache and cookies in Google Chrome.

Note: Cleaning your chrome browser is not the magical fix all issue but it will prevent and limit basic problems in FCS such as logging in or downloading photos.

 

Step 1: Open your Google Chrome Browser.

Screen_Shot_2018-12-20_at_9.22.58_AM.png

 

Step 2: Click on the 3 vertical dots at the far top and right side of the web page.

Screen_Shot_2018-12-20_at_9.27.07_AM.png

 

Step 3: A new window will pop up.  Click on "Settings".

Screen_Shot_2018-12-20_at_9.28.28_AM.png   

 

Step 4: When you are in the settings page, scroll down and click on "Advanced".

Screen_Shot_2018-12-20_at_9.31.06_AM.png

 

Step 5: Scroll down again and click on "Clear browsing data (Clear history, cookies, cache, and more).

Screen_Shot_2018-12-20_at_9.33.39_AM.png

 

Step 6: The "Clear browsing data" window will open.  Make sure the "Cookies and other site data & Cached images and files" are selected.  Then click on clear data at the bottom of the page highlighted in blue.

Screen_Shot_2018-12-20_at_9.36.58_AM.png

 

Step 7: Once your browser is clean please LOG OUT (not just clicking out of the websites) of FCS and log back in.  If problems still persist please contact your local FCS Administrator.  If your local FCS Administrator is unable to resolve the problem they will call the FCS Support Team.

 

Congratulations! You can now keep your Chrome browser clean.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk