Trouble logging in? Error Messages at Login Page

"The email/password combination entered is not in the system."

• You may be typing in your email and/or password incorrectly; try re-entering both of them.
• Also, make sure your Caps Lock is off.
• You may be trying to log into the wrong Portal; make sure this drop-down is set correctly.

 

• Your email and/or password may have been changed on your account.
• Contact an Administrator to have them locate your account to verify your email and/or reset your password.
• If everyone in your company is receiving this error, your company's account may have been disabled; please contact Support for assistance.

"Too many logins, please wait five minutes."

• This happens when your account has been accessed too many times within a five-minute period.
• You should not receive this error under typical use.
• If you do receive this error, please wait a few minutes and try again; if the problem persists, please contact Support.

"Your account is incorrectly configured, please contact your administrator to change your email and/or password."

This typically means that your email and/or password are the same for multiple users; have an administrator change your password.