The Service Map feature does not seem to work for my application. It only shows that my service techs are in the office, when in fact they are out in the field. Is the function of the service map to locate service techs or just to locate jobs?
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Anjani Jonker Official comment Libby,
The feature of the service map is to inform you where your service techs usually reside in or operate. The location is being pulled from the zip code you have entered in the technician's user permissions. You are able to apply a radius filter within the service map and see which technicians operate within that radius to dispatch a service ticket out to them. If you use any GPS software and are interested in integrating it with FCS, please contact your Customer Success Manager for more details.
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