Anjani Jonker
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Activity overview
Latest activity by Anjani Jonker-
Anjani Jonker commented,
Official comment Mike, In order for you to track this in FCS you need to make sure you are posting the payments in FCS as well. Then you can track this information on the dispatch board by selecting the 'Payments'...
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Anjani Jonker commented,
Christopher, There is not a way to pull an Arrival ETA report or to show the Arrival ETA Date on the dispatch board. The only way to see this information is on the Powerboard, but the Powerboard i...
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Anjani Jonker created an article,
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Anjani Jonker created an article,
Performing Service Work in the Field
Performing Service Work in the Field You've scheduled your service ticket on the Powerboard and now it's time for your technician to perform the service work. This article will walk your service ...
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Anjani Jonker commented,
Unfortunately, at this time there is not a way FCS can better organize the data to show the company name on the contact page or to merge the data on one sheet.
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Anjani Jonker commented,
Official comment There isn't a print function for your contacts in FCS but you are able to export a list of all of your Companies, Properties and Contacts and then print that file out. This article will walk you t...
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Anjani Jonker commented,
Dan, Thank you for sharing this helpful information to our FCS users! I also want to mention you are able to remove the ticket from a technician's schedule through the Powerboard simply by draggin...
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Anjani Jonker created an article,
Service Dispatch Approval Process
If you would like to have an approval process in place before a service technician can present a service ticket to a customer, that permission is controlled on a user level. This guide will show y...
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Anjani Jonker created an article,
Scheduling a RTM
In order for your service technicians to perform RTMs, they need to be scheduled through the powerboard. This guide will show you how to schedule an RTM. 1. In your Toolbox, select the RTM agreeme...
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Anjani Jonker created an article,
Editing Warranty Durations
When setting up warranties, you have the ability to select warranty terms. The list of available term options can be customized and created by a System Admin.Go to Toolbox > Admin > Edit Cus...