How to Troubleshoot an Error Message

• At times you may experience an error message when performing a task in FCS. 
• The error message may be caused by many factors, such as the device you are using, poor web reception, user error, FCS bug, etc. 
• Regardless of what's causing the error message, if it is triggered while you are using FCS you will contact the FCS Support Team to resolve the issue.  
• Our support team's goal is to help resolve the reported error as quickly & efficiently as possible; listed below are the steps you can take to assist in this process.

Step 1: Capture the Message

• The first step is always to capture the error message; in fact, this may be the most important step. 
• A great way of doing this is to take a screenshot of your device while the message is up. 
• Once you have a screenshot or other recording of the error you can text or email it to your FCS administrator.

Step 2:  Google the Error Message

• It's always a good idea to Google the error message whenever possible. 
• If you can, either copy-&-paste or manually type the message into a Google search box; you may be able to look up the error and gain more information from the search results. 
• This information is valuable because it can help determine whether the particular error is or is not caused by the FCS program itself.  

• Sometimes the explanation Google provides is too technical for most of us to understand, and that's OK; we are not all necessarily tech-savvy. 
• Many times though, Google can shed some light on what the problem is, and this additional information can help steer you in the right direction.

For example: 

• Let's say I received this error message while generating an invoice within FCS.

• This message can be typed or copied & pasted into a Google search for more information.

Step 3: Start Over and Try Again

• Once you have the error message captured, we recommend you log out of FCS, then log back in and perform the same function. 
• If you get the same results, continue with Step 4.

Step 4:  Send Information to the FCS Support Team

• As mentioned earlier, many times you may not be able to understand the information from Google unless you are a developer. 
• When this happens, simply send us the error message and our team will look it up. 
• We will let you know what type of error occurred, and potentially how and why it occurred. 
• If the error is caused by FCS, our team will continue to investigate, find a resolution, and notify you of our findings.
• Providing our team the exact error message allows us to begin investigating right away.