Support Center
General FAQ's
- Viewing your FCS Support Tickets
- Creating an FCS Support Login
- Deactivating a User
- Adjusting the default invoice due time period on invoices
- Adjusting the Default Number of Properties Displayed per Page
- Adding a new user to your account
User Guides
- FCS Enterprise - Client Portal User Guide v3.0
- FCS Enterprise - Estimate Systems and Templates v1.0
- FCS Enterprise - Accounting Process Options v1.0
- FCS Enterprise - Mobile App Installation v2.0
- FCS Enterprise - Sales Module v3.0
- FCS Direct for Contractors - Custom Systems and Templates v1.0
Release Notes
- FCS Enhancements (January 2, 2018)
- FCS Enhancements (December 18, 2018)
- FCS Enhancements (December 4, 2018)
- FCS Enhancements (October 23, 2018)
- FCS Enhancements (September 19, 2018)
- FCS Enhancements (September 12, 2018)
Training Library
FCS Admin: Configuration
- How to troubleshoot an error message
- What does the V mean; and the different colors for the V?
- How to clear cache and cookies from your Google Chrome Browser
- Editing Warranty Durations
- Changing the Number of Service Dispatch Records on your Dispatch Board
- Super Admin (Group Administrator Rights)
FCS Core: CRM
- How To Delete A "Documents" Template
- Exporting FCS CRM data
- Differentiating Prospects, Candidates and Clients
- How To Delete A Warranty
- Filtering your prospects by zip code radius
- Can I pull a list of all of my customers? (Account manager)
FCS Core: 5.0 Mobile
- How does a service technician and service helper punch in and punch out of TimeCard
- How to "Force Enable Zoom" on android devices
- Troubleshooting your Mobile Schedule
- How to do a TakeOff in Mobile
- How can I add a Company on my Mobile Device?
- How can I manage my Deficiency Library from Mobi 5.0?
FCS Core: Companies
FCS Core: Properties
- Changing the Group a Property Belongs to
- Changing Section Numbers and Outlines to an Aerial Image
- Creating a 'Documents' Tab Template
- Adding bill to address
- How do I merge two properties into one?
- Replacing Aerial Images.
FCS Core: Documents and Proposals
FCS Sales: Inspections
- Plotting Deficiencies in the Desktop
- Inspection Report: Budget vs. Proposal
- Attachment Library - Adding Documents ( I.E. Terms & Conditions, PDFs, Etc.)
- What do I do if my report is not updating?
- Inspection PDF is being emailed
- Plotting Deficiencies on the Desktop
FCS Sales: Qwikbid
FCS Sales: Opportunities
FCS Sales: Client Portal
- Client Portal Mobile Login
- Populating the Budget Matrix in Client View Mode
- Resetting Passwords for Portal Users
- Client Portal login Panel
- My customer cannot access their properties
- Populating Budget Matrix Values
FCS Service: Dispatch Board
FCS Service: Project Scheduling
FCS Service: PowerBoard
FCS Service: Service Ticket
- ★ Adding a Rooftop Maintenance (RTM) to a property
- Service Dispatch Approval Process
- Scheduling a RTM
- Record Payment for a service dispatch.
- Viewing your RTM report
- I cannot edit a Dispatch
FCS Service: Invoice
- How To Edit An Invoice ID
- Creating Multiple Invoices on the Same Service Dispatch
- Regenerating an Invoice
- Adding Taxes To Invoices
- Simple Invoice vs. Normal Invoice
- Why does my Invoice say PAID IN FULL?
FCS Service: Exports
FCS Production: OPM (Online Project Monitoring)
- How To Approve OPMs
- Time Card Management and Export
- Archiving/Un-archiving Production Jobs
- Restoring a deleted OPM job
- Adding a roof plan for a new construction project.
- Sending out OPM's
FCS Production: Invoicing
FCS Direct: Contractor Webinars
- Performing Inspections
- Ordering Materials
- Creating Take Offs
- Building Templates
- Presenting Proposals
- Deficiency Library
FCS User Forum
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