Is your FCS running at a slow speed?
- This article will help troubleshoot basic issues which may cause slow internet or FCS speed.
- Our goal is to increase awareness and knowledge about the FCS application and provide some insight into when your FCS is not running optimally.
- The article will also provide a basic checklist and references to help your organization troubleshoot in a situation where slow speeds occur.
For information about mobile device optimization, please refer to the FCS article "Device Optimization/Mobile App Setup".
If your FCS is experiencing slow speeds, please run through this basic checklist:
- Check with your IT person if available.
- Ensure FCS is running on Google Chrome.
- Ensure Google Chrome is running on the newest version.
- Are you running too many applications at the same time?
- If you are running on a wireless network, can you connect to a local network and compare speeds?
- Is it your device specifically, or are other office and field technicians experiencing the same issue?
- Can you log into another device and compare speeds?
- Are your modem and router able to support the number of active clients on your network at the same time?
- Have you added more users and/or devices to your network?
- Check your router settings.
- Check your network hardware, network connections, and network settings.
- Compare speed/performance on FCS sites to non-FCS sites.
- Test your internet speeds ( http://www.speedtest.net/ - see additional references linked below under "References:" ) and ensure they are in line with your Internet plan.
- Contact your Internet Service Provider (ISP).
- Do you have the best Internet Service Provider for your area?
- Please be aware of weather and other potential interferences which can cause a wireless network to slow down its data transmission.
- Has your slow internet speed or FCS speed become a chronic issue?
- How many records are you currently displaying within FCS?
- Can you notice any common pattern?
- Time of day, particular reports or tasks or tools?
Please be as specific as possible and provide as much detail as possible when entering tickets into FCS Support.
References:
Why Is My Internet So Slow? What Can I Do to Fix It?
The Top 10 Ways to Deal with a Slow Internet Connection
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